At Deniz Turkish Restaurant, we prioritize customer satisfaction and strive to provide a delightful dining experience. If you are not entirely satisfied with your order, we are here to help. Please review our Refund and Return Policy below.
1. Eligibility for Refunds
- Refunds are only applicable for incorrect, damaged, or spoiled items.
- To be eligible for a refund, you must report the issue within 24 hours of receiving your order.
- Proof of purchase (receipt or order confirmation) and photographic evidence of the issue are required.
2. Non-Refundable Situations
- Orders with minor deviations in presentation or packaging that do not affect quality or safety.
- Food that has been partially consumed.
- Customer preferences not explicitly stated during the order (e.g., level of spice or customization requests).
3. Process for Refunds
- Contact our customer service team via email at [email address] or phone at +44 1623 442222.
- Provide your order details, proof of purchase, and photos of the issue.
- Our team will review your case and respond within 48 hours.
- Approved refunds will be processed via the original payment method and may take 5-7 business days to reflect in your account.
4. Exchanges or Replacements
- In case of incorrect or damaged items, we may offer a replacement or exchange instead of a refund.
- Replacements will be prioritized and prepared as soon as possible for delivery or pick-up.
5. Cancellations
- Orders can be canceled within 15 minutes of placing them by contacting us directly.
- If the order has already been prepared or dispatched, it cannot be canceled.
6. Special Considerations
- For dine-in issues, please notify our staff immediately. We will address your concerns on the spot.
- For online orders, issues must be reported promptly upon delivery.
7. Contact Information
If you have any questions or need to initiate a refund, return, or exchange, please reach out to us.
Thank you for choosing Deniz Turkish Restaurant. We value your feedback and look forward to serving you better!
